Terms of Service

1. What we sell

We supply freshly baked bread, pastries, cakes and croissants, coffee and tea drinks, and sandwiches, breakfast items and light meals. Availability follows the day’s bake.

2. Prices and how an order is confirmed

Prices are given in euro and confirmed with you when you enquire. An order is only accepted once we have replied with availability and a price. Nothing on this site is an offer to sell at a displayed price, because no prices are displayed.

3. Payment

No payment is taken through this site. Payment arrangements are agreed with you when the order is confirmed.

4. Collection and fulfilment

Goods are made for collection. Any delivery arrangement is agreed individually and confirmed with you. The company’s registered office is not a collection point.

5. Cancellation and changes

Because our goods are made to order, tell us as early as possible if you need to change or cancel. We will confirm what is possible and any charge that applies.

6. Allergens

Please tell us about allergies when you enquire. Ingredients vary with the day’s bake, so we answer allergen questions case by case and cannot guarantee that any item is entirely free of a given allergen.

7. What we cannot promise

We do not promise a specific item will be available until we have confirmed it. We do not publish delivery times we have not agreed with you.

8. Complaints

Write to service@lucascafe.shop with the details. We will acknowledge and respond to your complaint.

9. Company

Luca’s Cafe Limited, Company No. 16550387, registered in England and Wales, registered office 32 Seamoor Road, Bournemouth, England, BH4 9AS.